Q&A

Can I try lingerie on?

You may inspect an eligible item carefully, but please keep underwear on when trying it for size and do not remove any tags or hygiene seals. Items showing signs of wear cannot be accepted.

Can I return knickers, thongs or bodysuits?

Only where the item remains eligible for return and any protective hygiene seal is completely intact. Once a hygiene seal has been removed or broken, we may be unable to accept the return unless the item is faulty.

Can I return a sale item?

Yes, eligible sale items have the same basic consumer rights as full-price items. A reduced price does not remove a customer’s rights. GOV.UK returns guidance

What if I ordered the wrong size?

Contact us within the return period. If the item remains unworn, with its tags and hygiene protection intact, it may be eligible for return.

Do you offer exchanges?

Where stock is available, we may be able to arrange an exchange. For faster service, we may recommend returning the original item for a refund and placing a new order in the preferred size.

Who pays for return postage?

Customers normally pay return postage for unwanted items unless stated otherwise. If an item is faulty, damaged or incorrect, Lara Noir Intimates will cover reasonable return costs where appropriate.

Will my original delivery charge be refunded?

When an entire eligible online order is cancelled, the basic standard delivery charge will normally be refunded. Additional costs for premium or express delivery are not usually refundable beyond the standard delivery amount.

When will I receive my refund?

Once the return has been received and inspected, approved refunds will be made to the original payment method. Banks and payment providers may take additional time to display the funds.